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B2B
Portal Case Study |
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Case
Study: B2B Portal
Provides
overall context for information architecture and
usability challenges faced by a major Business-to-Business
portal and addressed by the documents below. |
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Registration
Process |
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Usability
Audit: Registration Process (PDF).
Advanstar Communications, 2001.
Details the multitude of usability problems existing
in the original registration process. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Blueprint:
Registration Process (PDF).
Advanstar Communications, 2001.
High-level,
structural blueprint for a multiple-stage registration
process. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Prototype:
Registration Process (PDF). Advanstar Communications,
2001.
This was a functioning HTML prototype
of the multiple-stage registration process. What
you'll be seeing, however, is a PDF "printout"
of the prototype. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Request
for Information (RFI) |
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User
Flow & Requirements: RFI
(PDF). Advanstar
Communications, 2001.
These are detailed functional requirements
and user experience specifications for the RFI
process. |
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Copy
Deck: RFI (PDF). Advanstar Communications,
2001.
This document illustrates one stage of
how content is mapped to the information architecture
requirements. Clicking on
the link will open a printable PDF document in
Acrobat Reader. |
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Usability
Audit: RFI (PDF).
Advanstar Communications, 2001.
This review was performed after the RFI
process was implemented to "fine tune"
usability details. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Hotel
& Motel Management Franchise Fee Calculator |
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Requirements
Definition: Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
This
off the cuff analysis of requirements and voluminous
list of questions for the client allowed me to
define the parameters of the project. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Storyboards:
Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
Storyboards for the Franchise Fee Calculator include
a high-level blueprint, page-level architectural
specifications, functional requirements, and content
mapping. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Copy
Deck: Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
All text maps to the numbering system in the storyboards.
Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Frontline
Solutions Decision Tree Tool |
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Competitive
Review: Decision Tree Tools (PDF).
Advanstar Communications, 2001.
This review examines five text/HTML approaches
and three visual approaches, identifying potential
pitfalls to avoid and good ideas to emulate, and
selecting three “best practice” cases.
Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Functional
Requirements: Decision Tree Tool (PDF).
Advanstar Communications, 2001.
Formalizes conclusions based upon the competitive
review and information from the client. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Schematic
Diagram: Decision Tree Tool (PDF).
Advanstar Communications, 2001.
This diagram maps out a decision tree leading
to 11 possible solutions. Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Small
Business Case Study |
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Website
Audit: Designer Clothing Retail Store (PDF).
This website review focuses on site structure,
commercial visibility, usability, and content.
Clicking
on the link will open a printable PDF document
in Acrobat Reader. |
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Redesign
Blueprint: Designer Clothing Store
(PDF).
Details the overall site structure as well as
major components (e.g., navigation, graphics,
text, meta tags, ALT tags) that must be incorporated
into individual pages. Clicking
on the link above will open a printable PDF document
in Acrobat Reader. Final
results are here (this is a web page!). |
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Informal
Website Audit |
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Website
Audit: GTE Wireless
This is an informal
audit (text-only, no screenshots) of GTE's wireless
e-commerce site as it stood at the beginning of
2000. GTE has since been acquired by Verizon .
. . but the Verizon wireless site isn't much better!
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Requirements
Documentation (See
also: technical
writing ) |
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Glossary
Functional Requirements. Advanstar Communications,
2001.
Details requirements for glossary functionality
on a B2B portal site using the very well-done
technical glossary on Geek.com
as a model. |
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Search
and Advanced Search User Experience Requirements.
Advanstar Communications, 2001.
Describes some of the major pitfalls of Website
search tools and specifies requirements for two
aspects of user experience: "the interface (design
of the search forms and results pages) and the
functionality (how well it matches and sorts pages)."
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