Interaction Design (IxD or ID) and Information Architecture (IA) are my main practice areas, and both have to do with making it easy for people to accomplish what they need to do on a web site. Information Architecture focuses on how a website's structure and content are organized, how information is labeled and categorized, and how navigation and search systems are designed. Interaction Design focuses on how websites (and elements on individual pages) behave.
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B2B
Portal Case Study |
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Case
Study: B2B Portal
Provides
overall context for information architecture and
usability challenges faced by a major Business-to-Business
portal and addressed by the documents below. |
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Registration
Process |
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Usability
Audit: Registration Process (PDF).
Advanstar Communications, 2001.
Details the multitude of usability problems existing
in the original registration process. |
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Blueprint:
Registration Process(PDF).
Advanstar Communications, 2001.
High-level,
structural blueprint for a multiple-stage registration
process. |
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Prototype:
Registration Process (PDF). Advanstar Communications,
2001.
This was a functioning HTML prototype
of the multiple-stage registration process. What
you'll be seeing, however, is a PDF "printout"
of the prototype. |
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Request
for Information (RFI) |
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User
Flow & Requirements: RFI(PDF). Advanstar
Communications, 2001.
These are detailed functional requirements
and user experience specifications for the RFI
process. |
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Copy
Deck: RFI (PDF). Advanstar Communications,
2001.
This document illustrates one stage of
how content is mapped to the information architecture
requirements. |
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Usability
Audit: RFI (PDF).
Advanstar Communications, 2001.
This review was performed after the RFI
process was implemented to "fine tune"
usability details. |
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Hotel
& Motel Management Franchise Fee Calculator |
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Requirements
Definition: Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
This
off the cuff analysis of requirements and voluminous
list of questions for the client allowed me to
define the parameters of the project. |
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Storyboards:
Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
Storyboards for the Franchise Fee Calculator include
a high-level blueprint, page-level architectural
specifications, functional requirements, and content
mapping. |
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Copy
Deck: Franchise Fee Calculator (PDF).
Advanstar Communications, 2001.
All text maps to the numbering system in the storyboards. |
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Frontline
Solutions Decision Tree Tool |
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Competitive
Review: Decision Tree Tools (PDF).
Advanstar Communications, 2001.
This review examines five text/HTML approaches
and three visual approaches, identifying potential
pitfalls to avoid and good ideas to emulate, and
selecting three “best practice” cases. |
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Functional
Requirements: Decision Tree Tool (PDF).
Advanstar Communications, 2001.
Formalizes conclusions based upon the competitive
review and information from the client. |
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Schematic
Diagram: Decision Tree Tool (PDF).
Advanstar Communications, 2001.
This diagram maps out a decision tree leading
to 11 possible solutions. |
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Informal
Website Audit |
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Website
Audit: GTE Wireless
This is an informal
audit (text-only, no screenshots) of GTE's wireless
e-commerce site as it stood at the beginning of
2000. GTE has since been acquired by Verizon .
. . but the Verizon wireless site isn't much better!
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Requirements
Documentation (See
also: technical
writing ) |
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Glossary
Functional Requirements. Advanstar Communications,
2001.
Details requirements for glossary functionality
on a B2B portal site using the very well-done
technical glossary on Geek.com (circa 2001)
as a model. |
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Search
and Advanced Search User Experience Requirements.
Advanstar Communications, 2001.
Describes some of the major pitfalls of Website
search tools and specifies requirements for two
aspects of user experience: "the interface (design
of the search forms and results pages) and the
functionality (how well it matches and sorts pages)."
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